Frequently Asked Questions

We can provide a next-day turnaround. If you require this service please call us on 01753 887177 and let us know of your requirements. There are however additional costs included for this service.

Ideally we’d prefer that you provide us with a PDF, however, we can accept high-resolution JPG, PNG, EPS and SVG files.

When supplying a PDF, we ask that you add 3mm bleed and your fonts are embedded to avoid any formatting or font issues.

Our staff will check your file before printing and will try to get in touch with you if there’s an issue.

Word:

In word, go to File, then Save As. At the bottom of the window, you’ll see options for “File Format”, click PDF within this selection box. You’ll be presented with two options, both are fine but “Best for Printing” is the preferred option.

Photoshop:

Make sure your artwork has a 3 mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Save as under Format select ‘Photoshop PDF’ save, this takes you to the ‘Export Adobe PDF window, under ‘Adobe PDF Preset’ select ‘PDF/X-4:2008’ then Save PDF.

Illustrator:

Make sure your artwork has a 3 mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Save as under Format select ‘Adobe PDF’ save, this takes you to the ‘Export Adobe PDF window, under ‘Adobe PDF Preset’ select ‘PDF/X-4:2008’ select ‘Marks and Bleed’ and click crop marks on and add 3mm bleed select Save PDF.

Indesign:

Make sure your artwork has a 3 mm bleed (image area outside the trim area), and all fonts used are loaded. Go to: File / Export under Format select ‘Adobe PDF’ save, this takes you to the ‘Export Adobe PDF window, under ‘Adobe PDF Preset’ select ‘PDF/X-4:2008’ select ‘Marks and Bleed’ and click crop marks on and add 3mm bleed select Export.

Our staff will check your file before printing and will try to get in touch with you if there’s an issue.

Bleed is the ‘edge’ of a piece of artwork that goes beyond the trim edges of the printed piece. It’s important that backgrounds or images that touch the edge of the printed piece ‘bleed’ outside of the trim line to make sure that when it’s trimmed after print there is no risk of a white ‘edge’ appearing on the finished piece. We advise 3mm bleed on all artwork.

Our staff will check your file before printing and will try to get in touch with you if there’s an issue.

Embedding fonts into your original design will stop them changing or appearing differently after they have been printed.

You can embed/outline your fonts in Illustrator or InDesign by opening your document and highlighting the text, then select ‘Type’ in the top menu and choose ‘Create Outlines’. Your text is now grouped together in outline form – just resave your files and you’re done.

To embed fonts in Microsoft Word, you can open your document and select ‘Options’ from the drop down menu. Once you have ‘Options’ open switch over to the ‘Save’ tab. Select ‘Embed Fonts in the File’ and click ok – then resave your file.

Our staff will check your file before printing and will try to get in touch with you if there’s an issue.

Our production time is usually 2-3 working days, although this may increase depending on the quantity and our current workload, but we’ll let you know if there’s a delay regarding your order. Our deliveries are next day within the UK, so you’ll receive your order the day after they’re finished being produced.

Of course! Our office in Chalfont St Peter is open from 9am- 5pm, Monday to Friday. Make sure to select the “Local Pickup” option on checkout and we’ll keep your prints safe in our office. One of our staff will also get in touch to let you know when they’re available for collection.

At the moment we’re limiting the shipping of our Online orders to the UK only. If you need something shipped internationally, give us a call and we’ll see what we can do for you. 

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address print@met1.co.uk, please make sure to include your Order Number in the subject line. In order to qualify for a full refund you will need to email us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in fully and any applicable delivery charges.

If the packaging of your order has been severely damaged, or you believe your order has been damaged as a result of delivery, please call 01753 887 177 to inform us of the delivery issue so that we can process and reprint your order.